Return Policy

Effective Date: 18/02/2025

At Tcribs Digital, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, our return policy allows you to request a return under the conditions outlined below.

1. Eligibility for Returns

You may return an item if:

• It is unused and in its original packaging.
• The return request is made within 5 days of receiving the item.
• The item is defective, damaged, or incorrect upon arrival.

Non-Returnable Items

Certain products cannot be returned, including:

• Digital downloads or software
• Gift cards
• Items damaged due to misuse or mishandling

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us: Email us at support@tcribsdigital.com with your order details and reason for return.
2. Approval Process: Our team will review your request and provide return instructions.
3. Ship the Item: If approved, you will be required to send the item back to our return address. Shipping costs may be covered or refunded depending on the reason for return.

3. Refund & Exchange Policy

• Refunds: Once we receive and inspect the returned item, we will process your refund within 7 – 14 business days. Refunds will be credited to your original payment method.
• Exchanges: If you received a defective or incorrect item, we will offer a replacement at no additional cost.

4. Shipping Costs for Returns

• If the return is due to our error (wrong or defective item), we will cover the shipping cost.
• If returning for personal reasons (e.g., changed mind), you are responsible for the return shipping fee.

5. Contact Us

For any return-related inquiries, reach out to us:

📧 Email: support@tcribsdigital.com
📞 Phone: 08060796381

We appreciate your business and are here to ensure a smooth shopping experience! 😊